Last updated 3 September 2026
These Terms of Sale govern every sale of products by Veltran Solutions to a buyer. They apply whether an order is placed by email, telephone, text message, purchase order or through an account manager. Please read them before ordering.
These Terms, together with the written quotation, order acknowledgement, or supply agreement issued to you, form the entire agreement between you (the Buyer) and Veltran Solutions (the Seller) for the sale of goods (the Products).
Placing an order constitutes acceptance of these Terms. Any additional or conflicting terms in a Buyer purchase order, vendor portal, standard form or acknowledgement are expressly rejected and have no effect unless we have accepted them in a signed writing. Our failure to object to Buyer terms is not acceptance of them.
Where a separate signed supply agreement exists between the parties, that agreement controls to the extent of any conflict with these Terms.
We sell exclusively to entities that hold an active licence, registration or authorisation appropriate to their purchase and that are in good standing with the issuing authority. Eligible Buyers ordinarily include 503A compounding pharmacies, 503B outsourcing facilities, licensed clinics and practices, licensed distributors, and research institutions.
We do not sell to individuals, and we do not ship to residential addresses. No account will be opened, quoted or fulfilled for a natural person purchasing in a personal capacity.
Before an account is opened you must provide, and we will verify against the issuing authority:
You must notify us in writing within five business days if any licence, registration or authorisation on which your account depends lapses, is suspended, is surrendered, is restricted, or becomes the subject of disciplinary proceedings. We may suspend or close an account at any time if verification cannot be completed or maintained, and we may re-verify credentials periodically.
Providing false, altered or expired credentials is a material breach, voids any warranty, and entitles us to cancel open orders without liability.
Quotations are invitations to order and are not binding offers. An order becomes binding only when we issue a written acknowledgement or ship the Products, whichever occurs first. We may decline any order for any lawful reason, including unavailability, credit, verification failure, or where we believe fulfilment would be inconsistent with applicable law.
Pricing is quoted per account following credential verification and depends on entity type, volume, format and term. We do not publish pricing. A written quotation is held firm for the period stated on it, or for the term of an applicable supply agreement. Absent a stated period, quotations expire thirty days from issue.
Unless the quotation states otherwise, prices exclude taxes, duties, freight, insurance, temperature-controlled handling and any special packaging. Applicable sales tax will be added unless you have furnished a valid exemption or resale certificate that we have accepted.
Minimum order quantities, lead times and allocation limits, where they apply, are stated on the quotation.
First orders are payable in advance. Net terms are available to established accounts on approval and are stated on the applicable invoice or supply agreement. We may reduce, suspend or withdraw credit at any time on notice, including where an account is past due or where a Buyer's financial condition materially changes.
Undisputed invoices are payable by the due date without set-off, deduction or counterclaim. Overdue amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, from the due date until paid. You are responsible for reasonable costs of collection, including attorneys' fees.
We reserve a purchase-money security interest in the Products and their proceeds until payment is received in full, and you authorise us to file financing statements to perfect it.
Payment details do not change. If you receive any notice purporting to change our banking details, treat it as fraudulent and telephone us to verify before sending funds. We will never request a change of remittance details by email alone.
Unless the quotation states otherwise, Products are sold FOB origin. Title and risk of loss pass to the Buyer when the Products are delivered to the carrier at our shipping point. We may arrange carriage as your agent; doing so does not alter the passing of risk.
Delivery dates are estimates given in good faith and are not guaranteed. We are not liable for delay in delivery. We may deliver in instalments and invoice each separately.
Where supply is constrained, we may allocate available Products among customers on any reasonable basis. Detailed shipping practice is set out in our Shipping Policy, which forms part of these Terms.
You must inspect each shipment promptly on arrival and compare the Products, quantities and lot documentation against the packing documents. Claims must be raised within five business days of delivery, quoting the order number and the lot number printed on the container.
Products not rejected within that window are deemed accepted. The claims process, what is covered and the remedies available are set out in full in our Claims and Returns Policy, which forms part of these Terms.
We warrant that, at the time risk passes, each Product will conform in material respects to the specification recorded on the lot documentation supplied with it, and that we convey good title free of undisclosed liens.
This warranty runs only to the Buyer named on the invoice, is not transferable, and does not extend to any onward purchaser or end user. It does not apply where the Product has been stored, handled, opened, transferred, diluted, reconstituted, combined, repackaged or relabelled other than in accordance with the storage conditions stated on the documentation, or where the claimed defect arises after risk has passed.
EXCEPT AS EXPRESSLY STATED IN SECTION 7, THE PRODUCTS ARE SUPPLIED WITHOUT WARRANTY OF ANY KIND, AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We make no representation whatsoever regarding the suitability of any Product for any particular application, process, formulation or use, nor regarding the regulatory status of any use to which a Buyer may put it. Determining suitability and lawfulness for the Buyer's intended purpose is solely the Buyer's responsibility.
You represent and warrant, on each order, that:
We supply Products. We do not provide clinical, pharmaceutical, formulation, dosing or regulatory advice, and nothing supplied by us should be construed as such advice or as a recommendation for any use in humans or animals.
You may not resell, transfer, consign or otherwise supply any Product to any person or entity that does not itself hold the licences required to receive it. You may not remove, obscure, alter or replace any lot identification, label or documentation supplied with a Product.
You may not represent that any Product is approved, endorsed or recommended for any particular use, nor make any claim about a Product beyond the information recorded on its documentation. Breach of this section is a material breach of these Terms.
If we issue a recall or withdrawal affecting a lot you have received, you will cooperate promptly and in good faith, including by ceasing distribution and use of the affected lot, quarantining remaining stock, identifying onward recipients from your records, and following our written instructions for return or destruction.
You will notify us within two business days of becoming aware of any suspected quality defect, adverse event, tampering, theft or diversion involving a Product supplied by us.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PRODUCTS OR THESE TERMS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT PAID BY THE BUYER FOR THE SPECIFIC PRODUCTS GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF USE, BUSINESS INTERRUPTION, COST OF SUBSTITUTE GOODS, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These limitations apply notwithstanding any failure of essential purpose of any limited remedy. Nothing in these Terms excludes liability that cannot lawfully be excluded.
You will indemnify, defend and hold harmless Veltran Solutions, its officers, members, employees and agents from and against any claim, loss, liability, damage, fine, penalty or expense (including reasonable attorneys' fees) arising out of or relating to: your breach of these Terms; your handling, storage, use, compounding, dispensing, labelling or onward supply of any Product; your failure to hold or maintain any required licence; or any representation you make about a Product.
Pricing, quotations, supply agreements, allocation arrangements and technical documentation we provide are our confidential information. You will not disclose them to any third party except to your professional advisers under a duty of confidence, or as required by law, and will use them solely for the purpose of purchasing from us.
We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, fire, flood, severe weather, epidemic, war, terrorism, civil unrest, labour dispute, carrier failure, utility or telecommunications failure, cyber incident, supplier or manufacturer failure, raw material shortage, embargo, recall, or any act, order or restriction of a governmental or regulatory authority. Where such an event continues for more than sixty days, either party may cancel the affected order without liability.
We may suspend performance, withhold shipment, or terminate an account immediately on written notice where: a required licence lapses, is suspended or is restricted; payment is past due; credentials cannot be verified; we reasonably suspect diversion, misrepresentation or unlawful use; or you are in material breach of these Terms. Termination does not affect accrued rights, and sections 7 through 14, 17 and 18 survive.
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The parties submit to the exclusive jurisdiction of the state and federal courts located in Albany County, New York, and waive any objection to venue there. Each party irrevocably waives any right to trial by jury. Any claim must be brought within one year after the cause of action accrues, or it is permanently barred.
If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will continue in force. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms or any order without our prior written consent; we may assign to an affiliate or successor. Notices to us must be sent to the address below and are effective on receipt. These Terms may be amended for future orders by posting an updated version on this page.
Veltran Solutions
418 Broadway # 8054, Albany, New York 12207, United States
Email: info@veltransolutions.com
Text: (516) 986-1485